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Participant
July 5, 2021
Question

Substance painter not opening - white screen

  • July 5, 2021
  • 2 replies
  • 1381 views

Hi. I have two computers. The old one works fine. My new built computer, a clean install of Windows and I installed Substance Painter (latest version as of today). After the installed it did run. I closed down, then reopen and it open the splash screen then screen goes full white, nothing but white and it never moves forward.

 

I uninstalled and try a early version but same result. Before you ask for a crash log - how do I do this please.

 

I am running a AMD Threadripper and have 2 RTX 3090 video cards. 

 

Help please as I can not use Painter on my new system.

This topic has been closed for replies.

2 replies

Combat Assault Penguin
Participant
August 16, 2022

If Substance Launcher is open in the Show Hidden Icon for PC, you'll get this error "quit" the program, which should work.

Léna Piquet Froyok
Adobe Employee
Adobe Employee
July 8, 2021