substance painter student license issue

I am a student trying to renew my access for substance painter. I have verified my account and I did get a response saying that I am good to go for another year, but I still can't access it. when I go to creative cloud it says I have to request permission for substance painter; doesn't make sense if I should have already went through the steps of getting it, but whatever. When I click on it I keep getting a something went wrong message. I can't seem to get a hold of anybody not even an online chat with someone is there anyone out there who can help me?