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JoshPiejko
Participant
May 15, 2023
Question

Substance Suite Educational License: Company and School Accounts Are Not Supported

  • May 15, 2023
  • 2 replies
  • 665 views

Hi All,

 

I've been trying to gain access to my Substance Suite on my personal device as an educator. The issue is that after the Identit-E verification process I am directed to redeem my "Creative Cloud Membership". I already have a CC membership and when I attempt to sign in with this account it states "Company or School Accounts are not supported." How do I utilize the Substance Suite while still having access to my Adobe Apps and not have to switch between licenses (which then forces Apps such as Photoshop to close) when utilizing Substance Suite?


Any help would be very much appreciated.

This topic has been closed for replies.

2 replies

Nancy OShea
Community Expert
Community Expert
May 15, 2023

Substance 3D is a separate plan from Creative Cloud.  

 

 

Nancy O'Shea— Product User & Community Expert
kglad
Community Expert
Community Expert
May 15, 2023

you'll need to merge your accounts.  how you do that depends on which you want to maintain.