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Participant
July 25, 2021
Question

Substance will not load on Start up

  • July 25, 2021
  • 1 reply
  • 179 views

version 7.2.1 

 

I just downloaded this version of Substance and it doesn't open it crashes on white screen everytime. It worked before i updated it but now i cannot even open the software. 

 

My Normal baking also no longer works and just produces the white and gray checker material. 

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1 reply

GeoffroySC
Community Manager
Community Manager
July 30, 2021

Hi, 

Could you share a log, please? 

The log would allow us to have more information related to your issue.

Could you share a step by step of what you are doing before a crash?

Kind Regards,

Geoffroy SC