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buxasaurus_1993
buxasaurus_1993
Participant
March 31, 2026
Question

Substance Wont Open from Creative Cloud or Exe

  • March 31, 2026
  • 1 reply
  • 60 views

Hi, I just installed Substance Painter and it won’t open from Creative Cloud. For context, I have PS, zbrush, blender, maya, etc and they all work fine. PS opens fine from Creative Cloud. 

Substance is the only application that simply does not open. When I click on it from CC, the mouse gets that little buffering icon for a second and then it disappears. No error message or anything pops up. I also tried going to the .exe and running as administrator. An error pops up and says “The application was unable to start correctly (0xc0000142).” I have tried a fresh install but no luck.

 

I am running windows 11 and have an nvidia geforce rtx 4060 GPU with updated drivers. All other 3D software works fine.

    1 reply

    buxasaurus_1993
    buxasaurus_1993Author
    Participant
    March 31, 2026

    Solved by removing the substance folder in users - (user) - appdata - local - adobe 

     

    Unsure how long this solution will work for though. Seems to be working fine for now

    Cyril Dellenbach
    Community Manager
    Cyril DellenbachCommunity Manager
    Community Manager
    March 31, 2026

    That’s actually what I was going to suggest you: To do a clean a reinstall
    The problem shouldn’t reoccur anymore, but let me know if it does.

    Cyril Dellenbach (Micro) | QA Support Artist | Adobe
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