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Question

Symmetry Settings not Working.

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I've been following through on the Substance Painter 2021 Getting Started Tutorial - Part 03. The problem occurs when he introduces the viewer to radial symmetry. Whenever I try to hover or click on the symmetry settings, it briefly pops up then disappears. What is happening? How do I fix this?

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T

Tangnana

Participant

I am very sorry that my English is not very good The following was translated by DeepL
I'm on windows and the software version is 7.4.3.
After going through all the forums accidentally I solved the problem!

The first solution was to restart the software, which didn't really work for me.
The second is to turn off hardware acceleration (edit - settings - general - you'll see it at the bottom)
Or just use the GPU and not the CPU.
After six permutations and combinations that also failed.

Finally, I found my project archive and double-clicked on a random .spp file and it worked.
And switching to the project I was working on without closing the software was no problem.

It's a really stupid bug. I hope my three attempts work for you.

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G

gage331425248nps

Participant

Yeah, i've been having this problem today as well. Turning off hardware acceleration did fix it. However, im unsure if it's because it restarts the software or if it has to do anything with the hardware acceleration feature? Regardless turning that off fixed it.

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Cyril Dellenbach

Community Manager

Hello @gage331425248nps,

Are you working with an AMD GPU? This could be the pattern we're looking for.

Let me know.

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Cyril Dellenbach (Micro) | Product Manager | Substance Painter

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채운27221374g1es

Participant

Me too... plz fix this problem!!

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GeoffroySC

Community Manager

Hi, without more context on the issue (such as screenshots, logs, etc.) I can't provide any support.

Thank you,

Regards

Geoffroy SC

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M

Murshid27289197p7e5

Participant

The Setting UI panel is frozen. Can't access the settings

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M

Mark266073321biy

Participant

Same issue on 8.2.0 build 1987 on an M1 Macbook Pro

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GeoffroySC

Community Manager

Hi,

Would you mind sharing screenshots of your issues?

Could you also verify that you are on a paint layer and not on a fill layer?

I have looked at every version of Painter from 7.4.3 on both Mac and Windows and I don't see the issue, would you mind sharing logs (Help>Export a log...) to see if your issue might be related to a specific config?
Thank you,
Kind Regards,

Geoffroy SC

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R

robertp39915355

Participant

Still having this same issue...

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yingg91413545

Participant

Have the same symmetry setting problem. My operation system is mac os with Intel

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H

HunterThom96

Participant

Hello,

I'm encountering the symmetry tool setting panel greyed out and inaccessible on OSX with a M1 mac:

Substance 3D Painter, version 8.1.1
Build 1736 - cc21af9a095e8e113192710615ddad6d929df9fc

Is there a beta version to try with this working?

Thanks.

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H

HunterThom96

Participant

I am working Windows 10 now and haven't experienced the issue or issue with the symmetry tool. Thanks.

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D

default25bzu3kv50cs

Participant

Please fix this, and also stencils not working for me.

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boldpixel

Participant

Same Issue I have on version 7.3.

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A

Aryo

Participant

I had the same issue. Save your project and restart Substance painter and load your project again.It may solve this issue. And remember restart is always the quickest fix method. 😄

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