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Anonymous
Mar 30, 2022 2:02 PM UTC
Answered

Trial viewport is garbled, crashes on new or load

Hi I'm checking out Substance 3D Painter for the first time. I grabbed the trial from Creative Cloud.

 

Upon opening the software, the view port is flipped upside down in the two main windows.

 

When I try to make a new project or open a sample, Substance 3D Painter crashes.

 

I'd like to check out the trial further, but this is as far as I can get.

 

Environment:
Mac OSX 11.3.1
eGPU Vega64
Substance 3D Painter 7.4.2 build 1551
Wacom ONE

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GeoffroySC
GeoffroySCCorrect answer
Community Manager
Mar 30, 2022 2:16 PM UTC

Hi,

This is indeed a bug, could you try this solution from our documentation: https://substance3d.adobe.com/documentation/spdoc/forcing-the-external-gpu-on-mac-os-188974284.html? 

Thank you,

Kind Regards,

Geoffroy SC

 

 

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6 replies

Anonymous
Mar 30, 2022 2:05 PM UTC

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GeoffroySC
Community Manager
GeoffroySCCommunity ManagerCorrect answer
Community Manager
Mar 30, 2022 2:16 PM UTC

Hi,

This is indeed a bug, could you try this solution from our documentation: https://substance3d.adobe.com/documentation/spdoc/forcing-the-external-gpu-on-mac-os-188974284.html? 

Thank you,

Kind Regards,

Geoffroy SC

 

 

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Anonymous
Mar 30, 2022 5:00 PM UTC

I don't have the option described.
Please advise.
 

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