A

Anonymous

Answered

Trial viewport is garbled, crashes on new or load

Forum|Forum|4 years ago
March 30, 2022
1 reply
359 views

Hi I'm checking out Substance 3D Painter for the first time. I grabbed the trial from Creative Cloud.

Upon opening the software, the view port is flipped upside down in the two main windows.

When I try to make a new project or open a sample, Substance 3D Painter crashes.

I'd like to check out the trial further, but this is as far as I can get.

Environment:
Mac OSX 11.3.1
eGPU Vega64
Substance 3D Painter 7.4.2 build 1551
Wacom ONE

Bugs & Crashes

This topic has been closed for replies.

Correct answer GeoffroySC

Hi,

This is indeed a bug, could you try this solution from our documentation: https://substance3d.adobe.com/documentation/spdoc/forcing-the-external-gpu-on-mac-os-188974284.html?

Thank you,

Kind Regards,

Geoffroy SC

A

Anonymous

Community Manager

Correct answer

Community Manager

Hi,

This is indeed a bug, could you try this solution from our documentation: https://substance3d.adobe.com/documentation/spdoc/forcing-the-external-gpu-on-mac-os-188974284.html?

Thank you,

Kind Regards,

Geoffroy SC

A

Anonymous

I don't have the option described.
Please advise.