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Pablo283031084nuk
Participant
March 31, 2023
Question

Two log error messages I'd like to share here. Hopefully someone will have an answer?

  • March 31, 2023
  • 1 reply
  • 412 views

This is the first log error:

I've X'd out a few details as to not share the project I'm working on.  Any thoughts would be greatly appreciated!  I was told by a co-worker it may have something to do with Google Drive?   

 

[EngineBitmapLoad] Failed to decode bitmap.
resource://project0/XXXXXXXX_XXXX_XXXX_XXXXXX_body_position?version=feb33ac25fa1590276e2aa4ec1ff4e325f2d6e36.image
[EngineBitmapLoad] Failed to decode bitmap.
resource://project0/XXXXXXXX_XXXX_XXXX_XXXXXX_body_world_space_normals?version=beaea2b328b612a0ee5b0aeb28fef3d9c6537a51.image
[EngineBitmapLoad] Failed to decode bitmap.
resource://project0/XXXXXXXX_XXXX_XXXX_XXXXXX_body_position?version=feb33ac25fa1590276e2aa4ec1ff4e325f2d6e36.image
[EngineBitmapLoad] Failed to decode bitmap.
resource://project0/XXXXXXXX_XXXX_XXXX_XXXXXX_body_thickness?version=d3df1975bab466893e32f6b05293ff0e67171ef4.image
[EngineBitmapLoad] Failed to decode bitmap.
resource://project0/XXXXXXXX_XXXX_XXXX_XXXXXX_body_curvature?version=cfd2b7d19cc2b6b95be5630c95880e02c6cf4ff1.image
[EngineBitmapLoad] Failed to decode bitmap.
resource://project0/XXXXXXXX_XXXX_XXXX_XXXXXX_body_ambient_occlusion?version=be8aefab420f854153272157a65dd69ad447ce3f.image

 

-------------------------------------------

Second log error upon opening the file.

 

[Paint Document] Project was last saved with Substance 3D Painter 8.3.0
[ResourceImage] Failed decode image 'file:///C:/Users/XXXXXXXXX/AppData/Local/Temp/SubstancePainter-Tmp-JuimZu/resources-orphanage.jSFAZG/resources/3688f8cf5bc56748a7bd8753fa1e74d01d2e3680': Unsupported resource image (version '')
[ResourceImage] Failed decode image 'file:///C:/Users/XXXXXXXXX/AppData/Local/Temp/SubstancePainter-Tmp-JuimZu/resources-orphanage.jSFAZG/resources/4d0b631bf6bf52614d60f766214890625d638541.image': Couldn't determine data format

 

Cheers!

-Pablo

 

 

 

This topic has been closed for replies.

1 reply

Cyril Dellenbach
Community Manager
Community Manager
April 4, 2023

Hello Pablo,

 

Errors could happen with Google Drive and our previous version of Substance 3D Painter, but as long as you have the 8.3.0 this shouldn't be an issue.

 

Considering the errors, your custom ressources are corrupted for a reason or another. I'd advise you to reload the ressources into the project.

 

Keep me posted.

 

Cyril Dellenbach (Micro) | QA Support Artist | Adobe
Pablo283031084nuk
Participant
April 4, 2023

Hi Cyril,

Thank you so much for getting back!  I will forward your reply to the team here.

 

Once again, thank you so much for your help!

Regards,

-Pablo