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Participant
December 14, 2021
Question

Unable to launch Substance Painter

  • December 14, 2021
  • 1 reply
  • 290 views

I am using Substance Painter for a long time with no reasons, I have an monthly indie license that expires tommorow. Today I got the Adobe migrate notification and purchased the annual 3d texturing plan from Adobe. I downloaded the creative cloud app and installed painter from there. Everytime I open it, an error message pops https://prnt.sc/22zjcv6

My connection is stable.

I deleted the installation, downloaded again Painter from https://store.substance3d.com/ and it runs normally. Of course it says that my license has 1 day remaining. 

Can someone pls help?

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1 reply

Participant
December 14, 2021

*issues... I checked the troubleshooting guide, I can't find sthg helpful.