Updates with perpetual license

3 replies
514 views
Translate

Hello, I bought a perpetual license back in 2020, and it has since expired, but was just told to update to the newest version, when I do that though it tells me my key is invalid, is this because the maintanence period has ended or is this something else. Any help would be greatly appreciated.

This topic is closed to new replies. Start a new post to keep the conversation going.

Jeremie Noguer

Community Manager

Indeed, you should not have been prompted to update since your licenses doesn't cover this new version.

Did you get a message in the app telling you to update?

Translate

J

JorgeZombie

Participant

i have substance painter since the first beta, and i've updated to every version since i pay yearly, and i've got every version like that, i paid a year and whatever version up to that date was added automatically. i paid the yearly subscription in februrary, it should've covered until 2020. it's actually good to know it's no longer the case now and now im' buying 2022 at bucaneer-bay for a lot less.

Translate

J

JorgeZombie

Participant

im also having the same problem but my maintenance ends dec 2022, painter/designer 2022 still says "buy a subscription"

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.