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defaultiu9srjewzdfd
Participant
July 29, 2021
Answered

White Screen on Launch

  • July 29, 2021
  • 5 replies
  • 7700 views

I was using Substance Painter the other day, everything was working fine. Then I opened a file and it shows a white screen and it doesn't respond. This happens with every file, and I restarted my computer thinking it would help (it didn't). I saw that other people had this problem as well. I don't think I have the most up to date version of substance (6.2.2) but I am afraid to update it when it isn't working. Attached is what I see when opening a substance file, and a pic of my specs. I believe my driver is up to date as well. Thanks.

    Correct answer Cedric Marchessoux

    Hi

    Nahimic is indeed in our list of software conflicts:
    https://substance3d.adobe.com/documentation/spdoc/software-conflicts-147095610.html

    5 replies

    C
    CircusTiger
    Participant
    January 29, 2024

    Im having the same issue.  Im wondering if theres a fix for this yet????  

      J
      joec68508456
      Participant
      May 3, 2024

      Same here, May of 2024 and still nothing. Ridiculous 

        GeoffroySC
        Community Manager
        GeoffroySCCommunity Manager
        Community Manager
        May 13, 2024

        Hi, 
        Would you mind posting a log please, you'll find it here: C:\Users\[username]\AppData\Local\Adobe\Adobe Substance 3D Painter.

        Have you tried uninstalling Painter and doing a clean install? You can do this by uninstalling Painter and deleting the files contained in the register. Here are the paths that you need to clean: https://helpx.adobe.com/substance-3d-painter/pipeline-and-integration/installation-and-preferences/preferences-and-application-data-location.html

        Kind Regards,

        Geoffroy SC

        K
        K27342538rnqj
        Participant
        June 2, 2023

        I have just updated to 8.3.1 and I am getting a white screen on launch, I was not experianceing this issue until this update and rolling to an older version was not working either. I have updated the drivers on my video card. I am not sure how to solve the issue and would like some help. 

        Cyril Dellenbach
        Community Manager
        Cyril DellenbachCommunity Manager
        Community Manager
        June 5, 2023

        Hello @K27342538rnqj,

         

        It's difficult to troubleshoot without more info, so would you mind sharing your log (help > export log), so I can take a deeper look at the issue?

         

        Let me know.

         

        Cyril Dellenbach (Micro) | QA Support Artist | Adobe
        K
        Kristian243224535ca5
        Participant
        January 30, 2023

        Yeah, this is becoming unacceptable.  I was experiencing a white screen on my last computer.  Windows 10 pro, RTX 2080ti, Cintiq Pro. If I closed Substance Painter on the Cintiq, it would always display a white screen the next time it started up. And it would quite frequently crash when painting.  I recently updated to a new machine, windows 11, RTX 4090, and I'm using a Kamvas 24plus. And I'm getting the same issue.  This is slowly driving me crazy.  The only fix I've found was to use a small Wacom Bluetooth tablet, and I don't consider this to be a fix.  This looks like it has been happening for years, please invest some time and money into making this a seamless experience.

          P
          phil23131232iesl
          Participant
          February 12, 2022

          I'm having the same issue. After 4 days of trying to fix it with adobe help I got it working by updating Chrome. I just opened it back up 2 days later and its back to the white screen. Please fix this!! I'm going to fail my course if I can't access Painter.

           

          G
          Guillaume Mollé
          Participant
          October 3, 2022

          Belive it or not 
          The Nahimic Service is the Issue , it can be stopped in the Services App ( Service.msc in the Run Dialog)

          and configured for manual start only or disabled, at least as a Test to see if your issue is indeed Nahimic.

          Took me 2 hours to find this post 

          https://chieftalk.chiefarchitect.com/topic/28384-multi-monitor-issue-fix-for-computers-with-nahimic-audio/

           

            S
            SchzCaar
            Participant
            October 3, 2022

            Unbelievable. It worked. I'm crying rn

              Jeremie Noguer
              Community Manager
              Jeremie NoguerCommunity Manager
              Community Manager
              July 29, 2021

              Could you please post a log file? Exporting the log file | Substance 3D Painter (adobe.com)

              F
              f.dubiel
              Participating Frequently
              August 16, 2021

              I have the error. A week ago everything was fine, today I get a white screen, I deinstalled everything even the settings. It worked once! I closed Painter and openend it again, "white screen" crash_handler.exe is running

              F
              f.dubiel
              Participating Frequently
              August 16, 2021

              I also tried everything I could find here: https://substance3d.adobe.com/documentation/spdoc/technical-issues-162005746.html

              I checked windows health with cmd panel and installed the latest NVIDIA driver, white screen

              Designer is working btw

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