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Participant
November 2, 2021
Question

Adobe Dimension crash

  • November 2, 2021
  • 1 reply
  • 241 views

Hi! After the last update my Dimension I can't open my recent projects or even create new ones. Nothing has changed even after reinstall. I'm using Microsoft 10.

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1 reply

Ares Hovhannesyan
Community Expert
Community Expert
November 3, 2021

Use the Creative Cloud Cleaner Tool to solve installation issues (remove Dn files and make a clean install)
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Also update your GPU driver to latest if you are not on latest one.

Participant
November 4, 2021

Hi, I tried the Creative Cloud Cleaner + I checked the GPU driver - the problem still persists. 

 

I have attached a video for better explanation.

Ares Hovhannesyan
Community Expert
Community Expert
November 4, 2021

Please report this as a bug to Dn Team at https://feedback.adobedimension.com/