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J
Jct.
Participant
March 30, 2021
Question

Adobe Dimension Crashes

  • March 30, 2021
  • 1 reply
  • 642 views

For a while, Dimension worked smoothly for me but recently it continues to crash unexpectedly when moving around in the file and when adding in more objects/details. A popup appears first (A problem caused the application to stop working correctly), then is unresponsive, I then have to close the window and try to open it again, and then it continues to do the same thing, an endless cycle of crashing, opening, crashing again. Tried to uninstall the app and reinstall it, even reinstalled current macOS but the problem persists. Everything else works fine on the computer, it's just Dimension.

 

Please advise on how this can be fixed.  

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1 reply

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
March 31, 2021

If your system is fill all system requirements for Dn  please try to use fixes from https://helpx.adobe.com/creative-cloud/kb/troubleshoot-download-install-logs.html.

or

use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

Also Please use https://feedback.adobedimension.com/forums/552559-adobe-dimension-feature-requests this is the best place to send Dn Team bugs or feature requests. Your contributions can help us shape the future of DImension

J
Jct.Author
Participant
March 31, 2021

It seems like i've tried everything but it continues to crash. I have even tried to create a new file, which worked fine in the beginning but eventually ended up crashing, even without a lot of details and objects on it. 

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