Adobe Dimensions not working on Windows

Forum|Forum|4 years ago
August 23, 2021
2 replies
906 views

Dimension (3.4.3) opens up just fine, but if I click on "create new" or "take a tour" or anything, nothing happens. The cursor just spins. I have re-installed, I have signed out and back in, I have downgraded to a lower version, but same results.
I then have to open task manager in order to close dimension.

Dell G3 Laptop:

Device name DESKTOP-BTTC5FI
Processor Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz 2.30 GHz
Installed RAM 16,0 GB (15,9 GB usable)
Device ID B5245556-38F4-476F-9394-195665900B3D
Product ID 00325-96312-87612-AAOEM
System type 64-bit operating system, x64-based processor

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Ussnorway7605025

Legend

your harddrive doesn't matter but the image shows you have two Gpu and Adobe is well known for being crap at detecting the Gpu

try going to your Dimension.exe file, right click it and select the open with 'this' Gpu option to force the Nvidia card

p.s, if that works or you don't know how to find it then you can also set default Gpu from the Nvidia control panel for installed software on a case by case to make sure your best Gpu is used for any real rendor jobs

R

RangaZnAuthor

Participant

Thank you very much for the above - I have set the preferred graphics processor to the NVIDIA processor, but it still does the same thing.. The app opens quick and fine, but as soon as I click on "Take a tour / Start In-App Tour" or "Create New" the cursor just spins that blue circle. And I can't close the app. So strange..
I'm going to try the "Creative Cloud Cleaner Tool" tomorrow to see if that makes any difference.