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Junye
Junye
Participant
May 4, 2021
Answered

Black screen

Hello ! 
I recently downloaded Dimension on my laptop, and it's able to run it. But when I open it, I can see the tool bar without any problem but the "space" part is black. 
does anyone know how I can fix this ?

thanks ! 

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default4gso8cp03ub3Correct answer
Participant
May 19, 2021

Try this https://helpx.adobe.com/dimension/kb/issue-intel-video-card-driver.html

 

Solutions. Right-click the Dimension application icon. In the context menu, click Change Default Graphics Processor. Set the NVIDIA card as the default GPU for Dimension.exe

 

Nvidia Geforce RTX 2080 Super is latest cards and may be Dn  isn't optimized for it. Try to use Intel Graphics if you have it. 


Hello Ares

 

I have just opened Dimension and a message has appeared to activate the GPU. I have not made any changes to my graphic card. The problem is solved, now I can see the workspace in 3D.

 

Thanks a lot

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15 replies

TheSchneid2017
Participant
September 22, 2022

Hey, Junye! I was experiencing the same problem. I would launch Dimension, and everything looked normal, but the stage wouldn't show. I could see everything else, but the stage was just black.

My set-up felt normal: I have a laptop with a NVIDIA GeForce RTX 3050 Ti GPU. My laptop is connected to a dock and I have two external monitors.

It turns out, the problem (at least on my computer) was that I had set one of my external monitors as the "main display" in my display settings, NOT my laptop monitor.

When I switched my "main display" from the external monitor to the laptop monitor, Dimension loaded just fine.

This is a very weird bug.

Hope this helps!

~ Art

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    Ussnorway7605025
    Ussnorway7605025
    Legend
    September 23, 2022

    conected to a dock = not a bug

    it doesn't work like that because the dock doesn't have vram and Dimension isn't designed for systems without vram

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      moiz5FAE
      Participant
      August 4, 2021

      I am facing the similar problem.. screen turning black on clicking. Read through the chats, Choose "Troubleshoot Compatibility."; this step is boggling me. 

      I am not at all a tech person. 

      Help me out.

      Translate
      Ussnorway7605025
      Ussnorway7605025
      Legend
      August 4, 2021

      your issue has nothing to do with black screens so please don't post me too... apart from being rude it also makes it hard to see because old threads get sorted in a different way

       

      anyway you gave a screengrab [well done] and it looks like the sharpening globally nvidia issue

       

      https://community.adobe.com/t5/dimension/experiencing-strange-screen-behaviour-with-mouse-hover/m-p/12081773#M5550

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      Ussnorway7605025
      Ussnorway7605025
      Legend
      May 6, 2021

      laptops offen have 2 Gpu, one for just running the screen and a better one for doing the actual work

      Windows users should check that Dimension is set to open with the better Gpu and Mac users need to remove any 3rd party cab software for running more than 1 screen... at least until you test these are not the issue

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        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        May 12, 2021

        There is a new build with bug fixes. https://community.adobe.com/t5/dimension/dimension-3-4-2-is-now-available/td-p/12022569

         

        Are you able to run Dn?

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        default4gso8cp03ub3
        Participant
        May 14, 2021

        Hello, Ares

         I have installed the latest versión 3.4.2 (windows) on my desktop computer, but have the same problem than Junye. Can you help me?. Thanks

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        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        May 5, 2021

        Are you an Mac or Win?

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