Black screen

Forum|Forum|4 years ago
May 4, 2021
4 replies
4538 views

Hello !
I recently downloaded Dimension on my laptop, and it's able to run it. But when I open it, I can see the tool bar without any problem but the "space" part is black.
does anyone know how I can fix this ?

thanks !

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Correct answer default4gso8cp03ub3

Try this https://helpx.adobe.com/dimension/kb/issue-intel-video-card-driver.html

Solutions. Right-click the Dimension application icon. In the context menu, click Change Default Graphics Processor. Set the NVIDIA card as the default GPU for Dimension.exe

Nvidia Geforce RTX 2080 Super is latest cards and may be Dn isn't optimized for it. Try to use Intel Graphics if you have it.

Hello Ares

I have just opened Dimension and a message has appeared to activate the GPU. I have not made any changes to my graphic card. The problem is solved, now I can see the workspace in 3D.

Thanks a lot

T

TheSchneid2017

Participant

Hey, Junye! I was experiencing the same problem. I would launch Dimension, and everything looked normal, but the stage wouldn't show. I could see everything else, but the stage was just black.

My set-up felt normal: I have a laptop with a NVIDIA GeForce RTX 3050 Ti GPU. My laptop is connected to a dock and I have two external monitors.

It turns out, the problem (at least on my computer) was that I had set one of my external monitors as the "main display" in my display settings, NOT my laptop monitor.

When I switched my "main display" from the external monitor to the laptop monitor, Dimension loaded just fine.

This is a very weird bug.

Hope this helps!

~ Art

Ussnorway7605025

Legend

conected to a dock = not a bug

it doesn't work like that because the dock doesn't have vram and Dimension isn't designed for systems without vram

M

moiz5FAE

Participant

I am facing the similar problem.. screen turning black on clicking. Read through the chats, Choose "Troubleshoot Compatibility."; this step is boggling me.

I am not at all a tech person.

Help me out.

Ussnorway7605025

Legend

your issue has nothing to do with black screens so please don't post me too... apart from being rude it also makes it hard to see because old threads get sorted in a different way

anyway you gave a screengrab [well done] and it looks like the sharpening globally nvidia issue

https://community.adobe.com/t5/dimension/experiencing-strange-screen-behaviour-with-mouse-hover/m-p/12081773#M5550

Ussnorway7605025

Legend

laptops offen have 2 Gpu, one for just running the screen and a better one for doing the actual work

Windows users should check that Dimension is set to open with the better Gpu and Mac users need to remove any 3rd party cab software for running more than 1 screen... at least until you test these are not the issue