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aaronmwolford
aaronmwolford
Participant
January 16, 2018
Answered

Blank Viewport when importing a background image

  • January 16, 2018
  • 2 replies
  • 390 views

Hello,

I'm new to Dimension and for some reason, recently, when I import a background image the viewport remains blank. I had a corrupted scene that crashed so I tried re-installing, but that did not work. Any idea why this is happening? I can see the imported image under the canvas properties. Thanks.

    This topic has been closed for replies.
    Correct answer JeanetteMathews

    Please send a message to tickets@adobedimension.com with the image attached.  We may need to request some logs which can't be sent on the forums.  Thanks!

    2 replies

    JeanetteMathews
    Adobe Employee
    JeanetteMathewsCorrect answer
    Adobe Employee
    January 17, 2018

    Please send a message to tickets@adobedimension.com with the image attached.  We may need to request some logs which can't be sent on the forums.  Thanks!

    Ussnorway7605025
    Ussnorway7605025
    Legend
    January 16, 2018

    if the system crashed I would assume the image is too big and you ran out of ram | cpu

    aaronmwolford
    aaronmwolfordAuthor
    Participant
    January 16, 2018

    I don't think that is the issue. I have 16gb of ram and can run 3DS Max with no issues. I've tried different size photos too and that doesn't seem to work either.

    Ussnorway7605025
    Ussnorway7605025
    Legend
    January 17, 2018

    3ds max isn't the same as Dimension and 16g of ram doesn't help if it is currently doing something else... have you tried using images from a different location i.e, move one to your desktop and ask Dimension to open it from there?

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