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Viktors Makreckis
Participating Frequently
October 30, 2021
Answered

Can't edit decal/graphic when press edit.

  • October 30, 2021
  • 3 replies
  • 1611 views

Usually when I pressed edit, photoshop opened and I could edit my graphic/decal in there. Few days later I tried to do the same thing, but photoshop would not open. Please help 🙂

    This topic has been closed for replies.
    Correct answer MarkMag

    On Friday, I contacted Adobe support about this issue. It seems they have not heard of this bug, nor do they have a solution for using Photoshop 2022 in the Dimension workflow. We tried many things, but ultimately the only solution that worked was uninstalling Photoshop 2022 (version 23.0.0). I was hoping that this would not be the case as I like to move forward.

     

    I also had Photoshop 2021 (version 22) on my computer, and Dimension still did not open it until I opened PS (version 22) preferences and chose "Reset Preferences on Quit" and restarted Photoshop.

     

     

    At Adobe's request, I then re-installed Photoshop 2022 (without deleting PS 2021) and immediately disabled the workflow between Dimension and either version of Photoshop. They said that this seems to be a Mac-only issue.

    3 replies

    A
    Alexrosshyner
    Known Participant
    November 7, 2021

    Any unpdate on this besides downgrading to Photoshop 22? I am having the exact same problem. I have Adobe Dimension 3.4.4 and Photoshop 23 and all of a sudden I click edit on a graphic, image, or decal in Dimension and it won't open in Photoshop. Pretty frustrating. 

     

    I also still have Photoshop 22 on my computer and it doesn't open there. 

    M
    MarkMagCorrect answer
    Participant
    November 7, 2021

    On Friday, I contacted Adobe support about this issue. It seems they have not heard of this bug, nor do they have a solution for using Photoshop 2022 in the Dimension workflow. We tried many things, but ultimately the only solution that worked was uninstalling Photoshop 2022 (version 23.0.0). I was hoping that this would not be the case as I like to move forward.

     

    I also had Photoshop 2021 (version 22) on my computer, and Dimension still did not open it until I opened PS (version 22) preferences and chose "Reset Preferences on Quit" and restarted Photoshop.

     

     

    At Adobe's request, I then re-installed Photoshop 2022 (without deleting PS 2021) and immediately disabled the workflow between Dimension and either version of Photoshop. They said that this seems to be a Mac-only issue.

      M
      MarkMag
      Participant
      November 2, 2021

      I can verify and duplicate this issue on two separate computers, my MacBook and my MacPro.

      • Open Dimension 3.4.4, insert flat image for background.
      • Click on image and attempt to "Edit" in photoshop.
      • Clicking on pencil "Edit" icon has no response

      My Photoshop 2012 is Version 23.0.0

      It is critical that I fix this issue as it is something I use multiple times a day. I can roll my software versions backwards, but do we know if Adobe knows about this issue?

      V
      Viktors MakreckisAuthor
      Participating Frequently
      November 2, 2021

      As far as I know, the only fix is to roll the Ps version back. I doubt that Adobe knows about this issue, either way it is a good idea to raise a bug report. 

        Ares Hovhannesyan
        Community Expert
        Ares HovhannesyanCommunity Expert
        Community Expert
        November 7, 2021

        You can report about this bug at https://feedback.adobedimension.com/ 

        Thx

          Ussnorway7605025
          Ussnorway7605025
          Legend
          October 30, 2021

          https://community.adobe.com/t5/photoshop-ecosystem-discussions/photoshop-3d-features-are-being-removed/m-p/12481551#M593489

           

          Adobe decided to drop 3D

          V
          Viktors MakreckisAuthor
          Participating Frequently
          October 30, 2021

          That I understand. However, I am not trying to edit / manipulate a 3D object or design in Photoshop. I am trying to edit a 2D decal on a 3D object. Previously, I could press "edit" and it would let me edit the 2D design in Photoshop. Now, when I press edit, it doesn't do anything at all

            Ares Hovhannesyan
            Community Expert
            Ares HovhannesyanCommunity Expert
            Community Expert
            October 30, 2021

            You can try to deactivate Native Canvas in Ps preferences and use Ps old features to activate 3D. If you can share a psd file we can test it on our machines.

             

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