Inspiring

Answered

Can't get past welcome screen

Forum|Forum|5 years ago
March 8, 2020
4 replies
994 views

I've just downloaded Dimension on my Mac after doing a clean install, but can't seem to get past the welcome screen:

Whenever I click 'create new' or 'open' nothing happens

Also there is nothing in the menu bar apart from 'Quit'... which also doesn't work, I have to force-quit the app

Could this be anything to do with my Mac being a late 2009 model? It is getting quite old now! But I generally don't have problems apart from it being slow at times

This topic has been closed for replies.

Correct answer Ussnorway7605025

the install has failed and yes its because your Mac is just too old to run Dimension... 2011 is the [min] age chip that has any hope

https://helpx.adobe.com/au/dimension/system-requirements.html

Inspiring

If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

Inspiring

If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

Ussnorway7605025Correct answer

Legend

the install has failed and yes its because your Mac is just too old to run Dimension... 2011 is the [min] age chip that has any hope

https://helpx.adobe.com/au/dimension/system-requirements.html

lou-lilâm4933819

Participant

Hi

I am having the exact same issue, but my mac is a more recent one.
Not sure what to do.

Ares Hovhannesyan

Community Expert

Community Expert

Please report bug here https://feedback.adobedimension.com/forums/552760-adobe-dimension-bugs

Ares Hovhannesyan

Community Expert

Community Expert

I am on Win and there is HOME icon for showing Home screen. Hope this will help