Can't get past welcome screen

Question

I've just downloaded Dimension on my Mac after doing a clean install, but can't seem to get past the welcome screen:

Whenever I click 'create new' or 'open' nothing happens

Also there is nothing in the menu bar apart from 'Quit'... which also doesn't work, I have to force-quit the app

Could this be anything to do with my Mac being a late 2009 model? It is getting quite old now! But I generally don't have problems apart from it being slow at times

Ussnorway7605025 · Accepted Answer

the install has failed and yes its because your Mac is just too old to run Dimension... 2011 is the [min] age chip that has any hope https://helpx.adobe.com/au/dimension/system-requirements.html

Ben-Gee · Answer

If your photoshop welcome screen is stuck and you can't see new files or images opened:

Disable your graphics card link to photoshop - it is no longer supported:

Settings -> performance - checkbox disable "use graphics processor"
Camera-raw -> Performance -> Use Graphics Processor "OFF"

Then update your graphics card drivers as they are released, and after every upgrade, try to switch these settings on again - if it doesn't work, switch them off.

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