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can't open adobe dimension

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hello everybody,

i downloaded many versions of adobe dimension , everytime i try to open the app it crashes and gives the grey screen , i tried so many solutions without any benefits

i attached a ascreenshot of my laptop specs & also the screen of adobe dimension

would appreciate your help

thank you

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A

Amany276573659vohCorrect answer

Participant

thank you everbody

when i changed the version of the operating system , it's been solved

A

Amany276573659vohAuthorCorrect answer

Participant

thank you everbody

when i changed the version of the operating system , it's been solved

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A

Agnieszka5C46

Participant

Hi! What did you do exactly?

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Ussnorway7605025

Legend

what Gpu is in the system?

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Ares Hovhannesyan

Community Expert

Did you try the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Imaginerie

Community Expert

Hi @Amany276573659voh
Just to let you know that your post had a duplicate so I merged both your posts. You're more likely to get answers that way!

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A

Amany276573659vohAuthor

Participant

hello everybody,

i downloaded many versions of adobe dimension , everytime i try to open the app it crashes and gives the grey screen , i tried so many solutions without any benefits

i attached a ascreenshot of my laptop specs & also the screen of adobe dimension

would appreciate your help

thank you

Translate

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