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toref200662
Participant
April 14, 2020
Answered

Can't visualize the whole Dimension UI from remote

  • April 14, 2020
  • 2 replies
  • 1308 views

Hello to everyone,
in this quarantine period I'm trying to work with Dimension, but it doesn't show me the interface, and if I want to close it it doesn't respond. I have already tried reinstalling it a couple of times, but nothing.
What can I do?

P.S.
I have no problems with other Adobe programs.

Thank you.

This topic has been closed for replies.
Correct answer toref200662

Downloaded from the CC desktop installer. But now, it seems work, I didn't nothing of special actually. 
It's strange, because I done a couple of reset a couple of days ago, with no results... but yesterday "magic!" at the umpteenth reset...
So, that's ok, let's work !
Thanks for you support anyway.

2 replies

Kat Gilbert
Kat Gilbert
Legend
April 18, 2020

Which build did you download- Raw or Installer? There is a major difference in the way they are installed.

T
toref200662AuthorCorrect answer
Participant
April 21, 2020

Downloaded from the CC desktop installer. But now, it seems work, I didn't nothing of special actually. 
It's strange, because I done a couple of reset a couple of days ago, with no results... but yesterday "magic!" at the umpteenth reset...
So, that's ok, let's work !
Thanks for you support anyway.

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
April 14, 2020

Are your machine meet Dimension Requirements? Are you on Win or Mac?

Dimension CC System Requirements
  • Operating system. Windows 10 Anniversary Update (64-bit) – Version 1607 (build 10.0.14393) or later.
  • Processor. Intel Core i5 (2011 or newer), Intel Xeon (2011 or newer), AMD A8 or A10, or AMD Ryzen.
  • Memory. 8 GB of RAM or more.
  • Hard disk space. ...
  • Graphics card. ...
  • OpenGL. ...
  • Display. ...
  • Video memory.
T
toref200662Author
Participant
April 15, 2020

Of course  it is, I used Dimension till to before 23rd of March...
is a DELL XPS workstation with an Intel Core i7- 8700, GTX 1060 6GB, 64 GB RAM, updated drivers and OpenGL.

The strange fact, beyond the gray window, is that I need the Task Manager to close it. Like if something goes corrupted during the start.

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
April 18, 2020

If choosing Intel graphic card as default for Dn make app to work correctly? Did you try that?

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