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A
adamg64923595
Participant
April 21, 2021
Question

"Check Creative Cloud Status" only with Adobe Dimension

  • April 21, 2021
  • 4 replies
  • 5149 views

Running the latest version (3.4.1) as of today on Mac. I have the all apps subscription and all other apps I've tried work fine. It's only Dimension. When I open it works fine for about 15 seconds, then I get the message

 

Check Creative Cloud Status

Use the Creative Cloud application to sign in, begin a trial, or purchase Dimension. Learn more about the requirements. Dimension will now close.

 

Once I press OK, it closes.

    4 replies

    A
    austino11044282
    Participant
    January 29, 2023

    This is what fixed mine.

    I went to https://account.adobe.com/activated-devices and logged into there. I then deactivated one of my old devices that was dated the furthest. Once I did that I re openeed creative cloud and launched Demensions again. It has not shown up for me since.

     

    I hope this helps some of you!

      T
      TOTALY AWESOME
      Participant
      July 14, 2023

      Thank you! I checked logged in devices and reset all of them but couldn't find the "activated devices". Not sure why that's different.

      Ko.Maruyama
      Community Expert
      Ko.MaruyamaCommunity Expert
      Community Expert
      January 16, 2022

      Have you tried updating the desktop creativecloud app on the machine that you're having a problem with?

      Apps will "phone home" to make sure that you have a subscription, but not every day. So it's possible that the Desktop CreativeCloud app updated recently, but your "frequently used" apps don't care.

      When you opened an app that hasn't checked in at Adobe for subscription, it didn't figure out how to do it through the old CC Desktop App.

      Update CC, log in again.  Usually that works for me when this kinda stuff happens to me.

       

      Hope it works.

      StefanDan
      StefanDan
      Participant
      June 15, 2021

      Hi I have the same issue ! Signing out and back in does not solve the issue.

        A
        adamg64923595Author
        Participant
        June 18, 2021
        It turns out this is caused by being logged into creative cloud on too many
        devices. If you open up Photoshop or some other creative cloud app you
        should get prompted with a dialogue that is more helpful. I spent some of
        my time notifying Adobe of this issue so that they could introduce the same
        interstitial for Adobe dimension.

        However I could not get the person with whom I was speaking to do anything
        other than to instruct me to do what I already did. It would seem Adobe has
        no interest in hearing about bugs like these from their users.

        I would not say this is the case for competing apps that are currently
        eating adobes lunch like affinity or sketch.

        If dimension is the only app you use, you would have to go onto the other
        devices and sign out of them.
          Ares Hovhannesyan
          Community Expert
          Ares HovhannesyanCommunity Expert
          Community Expert
          April 21, 2021

          Did you try to sign out from your Adobe acount and sign in again via CC App Manager?

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