Created DN-file seems empty after re-opening

Question

Hello, I'm using DN 3.1.1 at Windows 10 and I've created a DN-file. The file opens without problems and the preview in the DN welcome-screen seems promising. But when the file is opened, nothing shows, eventhough the components of my model are listed in scenes. I've tried to fit to selection, fit to canvas, zoom in and out, move to ground, but the screen keeps empty.

I've installed a previous version of DN (3.1) but still no luck.This version tells me that this file was renamed, deleted or moved (which it was not) so there's an error.

I tried to start over, but even a new document prevents me of being able to see anything happening. So basically I'm stuck. Does anybody have thoughts? 
 
[image size changed ussnorway]

Innr · Accepted Answer

Thanks for checking. It isn't a school account.I've checked my nvidia-processor again and by just selecting the the nvidia-processor it now works!   Thanks for thinking along!

Ussnorway7605025 · Answer

after taking a better look at your screengrab... Dimension has failed to open

is this a school account perhaps?

this is a very common bug that you can report along with your log files https://feedback.adobedimension.com/forums/552760-adobe-dimension-bugs

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