Decal doesnt work - no error message

Forum|Forum|8 years ago
November 24, 2017
3 replies
425 views

Hi there!

I dont get any error message but dont see the decal i apply?

may you have a look why? i added obj and dn.

thanks!

WeTransfer

This topic has been closed for replies.

Correct answer JeanetteMathews

Decals can fail to be placed if there are some issues with the model. Most commonly this is caused by small or distorted triangles. It can also happen when there are no UVs on the model (this is usually the case if nothing appears). It will require the model to be fixed before it will work at this time. We're continuing to work on improving it on our end as well.

chantelbenson_3D

Community Manager

Hello! The Adobe Stock team knows about these issues and while the Dimension team implements a fix on our end, you can reach out to Contact Customer Care to get an exchange of your asset that does not work with decal.

JeanetteMathewsCorrect answer

Adobe Employee

Decals can fail to be placed if there are some issues with the model. Most commonly this is caused by small or distorted triangles. It can also happen when there are no UVs on the model (this is usually the case if nothing appears). It will require the model to be fixed before it will work at this time. We're continuing to work on improving it on our end as well.