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FabioExpress
Participant
August 2, 2024
Question

Dimension 4.0.2 unable to open previous dn files

  • August 2, 2024
  • 4 replies
  • 1428 views

Hi to all,
I have installed the last version of Dimension (4.0.2) and now have a problem to open my .dn files, it cant be opened. I work with MACPRO with Intel Xeon W12 core CPU and AMD Radeon Pro W5700X 16 GB GPU.
Someone have the same problem?

    This topic has been closed for replies.

    4 replies

    E
    EmmaBonJovi
    Known Participant
    August 9, 2024

    CERTAINLY an Issue! 

    It appears many users have some issues opening older (previous) versions / Dimension files.
    "There is some data on these files which is not yet compatible on newer version"  ...

    Previous versions (cameras and other object data) are fine in versions up to 3.4.11.
    (Newest) Version above, seems to have some issues with some more complex 3D objects/scenes.

    Notably:
    I waited about an hour and an old file finally opened.   It had huge number of cameras, which I deleted and kept one.
    Regardless, the file was unworkable in the newest version. Hangs/Crawls/Crash and Freeze. Other files never open.

    Def not a hardware/software issue....  Most people in here have amazing video cards! 🙂 and up-to-date systems.

    Proof is simply that all of these files open no problem in ALL versions previous.
    Also - you can install the latest version (works) and start all over with new files (not ideal).

    Fingers Crossed Adobe can figure this one out!!!

    EmRose

    R
    rocconetmx
    Participant
    August 6, 2024

    Everyone, the new version SUCKS, it's like Substance, you can't set the DPI anymore, it's automatic all LOW-MID-HIGH type. But your canvases you can no longer customize them to make renderings for print as is my case, only for screens.

      B
      Bridgie_L
      Participant
      August 2, 2024

      I'm having the same issue. I was able to get one file open yesterday and work on it. Tried opening a newer saved version of that file again today and nothing loads. I actually can't even get Dimension to close - I tried using Task Manager to force close and that didn't work.

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      August 3, 2024

      Here is some recomdation Dimension viewport is blank | Dimension (adobe.com) and GPU rendering is disabled | Dimension (adobe.com)

      for two common issues. Also you can try Creative Cloud Cleaner Tool to solve installation issues
      https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

      F
      FabioExpressAuthor
      Participant
      August 5, 2024

      Thanx for your suggestion but I can't enable GPU rendering flag, maybe the AMD Radeon Pro W5700X 16 GB GPU is no longer compatible.?

      Ares Hovhannesyan
      Community Expert
      Ares HovhannesyanCommunity Expert
      Community Expert
      August 2, 2024

      Is this file created by previous version or you can't open any file from scratch in new Dn?

      C
      Connor36835994r4pg
      Participant
      August 9, 2024

      My file was created in a previous version. My computer updated Dimension over night & now none of the items in my document are visable. They dont even show in the que on the right. 

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