Dimension cannot launch

Forum|Forum|6 years ago
September 18, 2019
3 replies
785 views

I installed Dimension through the Creative cloud desktop app. but it has never been able to launch. I have tried uninstalling and reinstalling several times running as administrator, installing previous versions, all to no avail. These is my system configuration:

Operating System: Windows 10 Pro 64-bit (10.0, Build 18362) (18362.19h1_release.190318-1202)
System Model: HP Pavilion Gaming Laptop 15-cx0xxx
BIOS: F.20 (type: UEFI)
Processor: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz (8 CPUs), ~2.3GHz
Memory: 16384MB RAM
Available OS Memory: 16274MB RAM
Page File: 9611MB used, 22021MB available
DirectX Version: DirectX 12
DX Setup Parameters: Not found

Card name: NVIDIA GeForce GTX 1050 Ti
Manufacturer: NVIDIA
Chip type: GeForce GTX 1050 Ti
DAC type: Integrated RAMDAC
Display Memory: 12154 MB
Dedicated Memory: 4018 MB
Shared Memory: 8136 MB

This topic has been closed for replies.

Colin Holgate

Inspiring

What errors did you see when trying to use Dimension? I am running Dimension under much lower specs than you. There are some Windows issues that can come up that aren't really to do with Dimension in particular, and those could be fixed.

Ussnorway7605025

Legend

hi Colin, when Dimension fails to start you don't get any errors in the log because it needs to be running first to do that. there will be an event listed in Windows log that says exception [such and such] and that translates as Dimension turned itself off... yes Window issues can be fixed but we don't know the reason Dimension does this because the exact steps it trys to run at boot are a secret

Colin Holgate

Inspiring

I'll do some tests under Windows 10. If you're at MAX, we should meet up!

Ussnorway7605025

Legend

sounds like a long running bug that the dev team says was fixed... your GTX 1050 Ti is well above the cut off so imo the best way forward is to post a bug report at the https://feedback.adobedimension.com/

and then uninstall Dimension and try the prerelease build instead... I don't see any better options mate

Ussnorway7605025

Legend

I comfirm your hardware is above the min specs as posted https://helpx.adobe.com/au/dimension/system-requirements.html

i would test ;

the amount of Vram is 512 or above

the best way to find this run a dxdiag... yes vram is fake but the dev team are mostly Mac users

are you running multi displays? old software that turns mac [any apple] screens into 2nd display will offen skip givng them Vram... try removing these until you get it to load

screen shots of what you get at your end would help

another major block is the tutorial vid which offen doesn't run because people don't have a codex for it... is Dimension loading up at all?