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lewisf83633862
Participant
February 28, 2018
Answered

Dimension CC has opened before, but wont now?

I have opened and used Dimension CC absolutely fine in the past day or so, but now it won't open due to the specs of my laptop. Any reasons why this would be?

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    JeanetteMathews
    JeanetteMathewsCorrect answer
    Adobe Employee
    March 24, 2018

    In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

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    5 replies

    JeanetteMathews
    Adobe Employee
    JeanetteMathewsCorrect answer
    Adobe Employee
    March 24, 2018

    In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

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    Alek_V
    Inspiring
    October 21, 2020

    I'm finding multiple threads reporting the same type of issue, which I am also having. I have not seen a solution posted. I just watched your video for Adobe MAX 2020, and I wanted to try the software. It's not letting me get past the Home screen, and it won't Quit.

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      JeanetteMathews
      Adobe Employee
      JeanetteMathews
      Adobe Employee
      February 28, 2018

      This is usually caused by having low RAM.  Dimensions minimum RAM amount is 8GB.  Because of operating system usage and other apps we actually check for 7GB of available RAM.  If you have other apps open and memory is being used then you might be temporarily below minimum 7GB and be blocked.  You can close additional programs and old processes or try a system restart to clean up things.

      In our next release we will no longer block for being below minimum and just give you a warning instead.

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      lewisf83633862Author
      Participant
      February 28, 2018

      Thank you for the quick reply.

      Unfortunately, I don't believe this is the issue, due to having 16GB of ram with nothing else open at the time. I don't know what is causing this issue.

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        JeanetteMathews
        Adobe Employee
        JeanetteMathews
        Adobe Employee
        February 28, 2018

        If you can locate your log files and send them in a private e-mail to tickets@adobedimension.com we can take a look!  There are two log files that will help us see whats going on start:

        Application Logs

        DimensionGPUProfiler.log

        Dimension.log

        Mac:  ~/Library/Logs/Adobe/

        Win:  ~\username\appdata\local\Adobe\Dimension

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