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drewrivera
drewrivera
Participant
October 19, 2017
Answered

Dimension CC Not Opening Properly

  • October 19, 2017
  • 3 replies
  • 1512 views

So I updated to macOS High Sierra Version 10.13 and Dimension opens with the into screen and I click "get started" and then that rotating blue ball goes on for eternity and it won't go further.

This is my info. Is my computer too old??? It is only a 2015. I am not sure what to do. Plz help.

This topic has been closed for replies.
Correct answer JeanetteMathews

This is the known AVX limitation with certain CPUs.  You can see the full discussion here:  Has anyone managed to get Dimension to actually open?

3 replies

P
premnathn68508233
Participant
October 26, 2017

I installed Dimension CC but it is not opening properly. Process was aborted leaving a log window.  I uninstalled and tried again but same result. Please help.

JeanetteMathews
Adobe Employee
JeanetteMathewsCorrect answer
Adobe Employee
October 26, 2017

This is the known AVX limitation with certain CPUs.  You can see the full discussion here:  Has anyone managed to get Dimension to actually open?

JeanetteMathews
Adobe Employee
JeanetteMathews
Adobe Employee
October 24, 2017

Hi Andrew, just following up here.  If you have the files those will help us see what is going on. Please send as much of the following information.  Please attach your files using a file transfer service and do not copy/paste the entire logs here.

Application Logs

DimensionGPUProfiler.log

Dimension.log

Mac:  ~/Library/Logs/Adobe/

Win:  ~\username\appdata\local\Adobe\Dimension\

Crash Logs

Mac:  ~/Library/Logs/DiagnosticReports/

Win:  %LOCALAPPDATA%\CrashDumps

drewrivera
drewriveraAuthor
Participant
October 24, 2017

Soooooooo when I searched for that folder, there is nothing in there.... Please help me.

JeanetteMathews
Adobe Employee
JeanetteMathews
Adobe Employee
October 24, 2017

Hmm, there should be a crash log here at least:

Crash Logs

Mac:  ~/Library/Logs/DiagnosticReports/

Win:  %LOCALAPPDATA%\CrashDumps

parthvyas22111
Community Manager
parthvyas22111Community Manager
Community Manager
October 19, 2017

Hi

Thank you for posting query on forums.

I request you to please share logs from ~/Library/Logs/Adobe/ . Also I request you to please close any unused background applications and their processes as they might be consuming the required RAM to run Dimension.

If you have updated Mac to High Sierra after installing Dimension, the please reinstall the application and check if it works fine.

Regards

Parth Vyas

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