Skip to main content
ernieslenk
ernieslenk
Participant
September 13, 2020
Answered

Dimension Crash Issue

  • September 13, 2020
  • 2 replies
  • 989 views

I'm working with a Dimension project file that consists of a lot of objects. Other than the app performing very sluggish, I've been having this frequent issue where the app keeps crashing entirely, making me have to force quit and restart Dimension. (Screen shots attached) 

 

Any help/advice would be appreciated, thank you!

 

    This topic has been closed for replies.
    Correct answer JMathews

    Hey there!  Sorry to hear about the crash!  This what we call a front-end crash, where the UI is failing to render for some reason, while the main 'core' of the app is actually still working.  We've identified a major cause of the front-end crashes and have fixed that in internal builds.  This should be better with the next release of Dimension, but if it happens again please send us your Dimension.log file at https://feedback.adobedimension.com/

     

    2 replies

    JMathews
    Community Manager
    JMathewsCommunity ManagerCorrect answer
    Community Manager
    September 24, 2020

    Hey there!  Sorry to hear about the crash!  This what we call a front-end crash, where the UI is failing to render for some reason, while the main 'core' of the app is actually still working.  We've identified a major cause of the front-end crashes and have fixed that in internal builds.  This should be better with the next release of Dimension, but if it happens again please send us your Dimension.log file at https://feedback.adobedimension.com/

     

    Adobe Principal Product Manager, 3D & Immersive
    P
    pwill23778
    Participant
    December 9, 2024

    Hi

     

    Is there a recent update to this response? I am running windows 11 and experienced this. No luck trying anything. Dimension will launch but it won't fully load my scene and I cannot do anything with it. Thanks.

    Ussnorway7605025
    Ussnorway7605025
    Legend
    September 13, 2020

    what do you want us to tell you, that your file is too big for Mac to handle and its time to get a Windows computer?

    be aware that crash during save will corupt the Dn file making it unusable... so have a back up handy

     

    if you want to share the Dn file I'm happy to rendor it in my Ryzen for you

    Terms & ConditionsAccessibility statement
    Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices