Can you please share your full system specifications and links to your log files. These forums do not have file sharing so please submit an e-mail to tickets@adobedimension.com and include a link to this thread along with the details.
Please provide as much as possible of the following information:
System Info
- OS/Version
- Processor
- Memory/RAM
- Graphics Card/VRAM
Application Logs
Please look for and retrieve both of these logs. If the app is hard crashing they may not be present.
DimensionGPUProfiler.log
Dimension.log
Mac: ~/Library/Logs/Adobe/
Win: ~\username\appdata\local\Adobe\Dimension
Crash Logs
Please look for crash logs. If the app is hanging and not crashing this may not be present.
Mac: ~/Library/Logs/DiagnosticReports/
Win: %LOCALAPPDATA%\CrashDumps