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Participant
November 29, 2017
Answered

Dimension crashes

  • November 29, 2017
  • 2 replies
  • 574 views

Dimensions crashes on opening from CC on my Mac 10.12.6

    This topic has been closed for replies.
    Correct answer JeanetteMathews

    Can you please share your full system specifications and links to your log files.  These forums do not have file sharing so please submit an e-mail to tickets@adobedimension.com and include a link to this thread along with the details.

    Please provide as much as possible of the following information:

    System Info

    - OS/Version

    - Processor

    - Memory/RAM

    - Graphics Card/VRAM

    Application Logs

    Please look for and retrieve both of these logs.  If the app is hard crashing they may not be present.

    DimensionGPUProfiler.log

    Dimension.log

    Mac:  ~/Library/Logs/Adobe/

    Win:  ~\username\appdata\local\Adobe\Dimension

    Crash Logs

    Please look for crash logs.  If the app is hanging and not crashing this may not be present.

    Mac:  ~/Library/Logs/DiagnosticReports/

    Win:  %LOCALAPPDATA%\CrashDumps

    2 replies

    JeanetteMathews
    Adobe Employee
    JeanetteMathewsCorrect answer
    Adobe Employee
    November 29, 2017

    Can you please share your full system specifications and links to your log files.  These forums do not have file sharing so please submit an e-mail to tickets@adobedimension.com and include a link to this thread along with the details.

    Please provide as much as possible of the following information:

    System Info

    - OS/Version

    - Processor

    - Memory/RAM

    - Graphics Card/VRAM

    Application Logs

    Please look for and retrieve both of these logs.  If the app is hard crashing they may not be present.

    DimensionGPUProfiler.log

    Dimension.log

    Mac:  ~/Library/Logs/Adobe/

    Win:  ~\username\appdata\local\Adobe\Dimension

    Crash Logs

    Please look for crash logs.  If the app is hanging and not crashing this may not be present.

    Mac:  ~/Library/Logs/DiagnosticReports/

    Win:  %LOCALAPPDATA%\CrashDumps

    kglad
    Community Expert
    Community Expert
    November 29, 2017