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KR33821154fpb1
Participating Frequently
Dec 19, 2025 5:00 AM UTC
Question

Dimension Installation fails, Error code 113

Please help! When I try to install Dimension, the installation fails, and I get Error Code 113 (cannot connect to adobe servers). How do I fix this?

I've tried

1. restarting computer.

2. Uninstalling and reinstalling Creative Cloud.

3. Running AdobeLimitedAccessRepairTool and AdobeCreativeCloudCleanerTool.

4. Emptying Adobe temp in program files

5. Manually putting command prompt into Windows Powershell

6. Temporarily turning off Real Time Protection in Windows Security > Virus & Threat Protection

None of these have fixed the problem. I've read multiple adobe forums and followed the steps outlined without success.

4 replies

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Dec 19, 2025 5:23 PM UTC

All solutions that you have mentioned must be work. 

 

Error 113 is a connectivity problem. The most effective fixes are:

  • Resetting Internet Options,

  • Checking firewall/antivirus settings,

  • Using Adobe’s repair tools,

  • Reinstalling Creative Cloud.

 

Try to install previous versions of Dimension. 

 

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KR33821154fpb1Author
Participating Frequently
Dec 22, 2025 5:45 PM UTC

Thanks for the tips. I tried all of these steps and Dimension still won't install. Do you know of anything else I could try?

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Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Dec 24, 2025 7:06 PM UTC

Not sure, but you can try to install previous version of Dimension.

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KR33821154fpb1Author
Participating Frequently
Dec 19, 2025 5:03 AM UTC

I also tried turning off the private, public and domain network firewalls. 

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