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dlhouse
Participant
April 15, 2020
Question

Dimension Main Screen Keeps going Black

  • April 15, 2020
  • 1 reply
  • 2022 views

I just purchased the full Creative Cloud Desktop from Adobe website and have updated all programs to today.  Today I went to play with Adobe Dimension and the main screen keeps going back and forth to full black screen in which I can not do anything.  Any advise would be appreciated.

 

As you can see my hardware setup is more than able to handle 3D graphics and this software.

 

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1 reply

Mohit Goyal
Community Manager
Mohit GoyalCommunity Manager
Community Manager
April 16, 2020

Hi there,

 

We're really sorry to hear about this. It could be an issue with the Graphics drivers. Please update the Graphics drivers from the manufacturer website and see if that helps.  

 

Also, you can refer to the below discussion:

https://community.adobe.com/t5/dimension/opening-adobe-dimension-shows-nothing-but-blank-grey-screen-and-refuses-to-close/m-p/10826448?page=1

 

Let us know if it works.

 

Thanks,

Mohit

RDZINE
RDZINE
Participating Frequently
October 5, 2020

I just upated mac OS Catalina to version 10.15.7 and my Dimensions software will open for about 3 mintues and then go to a black screen. Only force quiting will close the application at this point? 

    M
    michaelb34774546
    Participant
    October 9, 2020

    I have a similar issue. While working on a project the application will blackout every 15 mins or so, I have to consistently save work in anticipation of this crash. Only force quitting closes the application.

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