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C
CasinoDesign
Participant
September 10, 2021
Question

Dimension 'Match Image' not loading at all past 'loading . . . panel' freeze, bug issue ?

  • September 10, 2021
  • 2 replies
  • 555 views

Hi all, any help would be much appreciated!
Bug/issue? (Tested on versions 3.4.3 - 3.0) 

System:  128gb Ram, RTX3090, AMD Threadripper 3970x  

 

Problem:

After clicking on the ‘Ok’ button within the ‘Match Image’ panel - match camera perspective etc,
Nothing happens just hangs on the: ‘loading…’ bar. Can’t get past it. No error message, nothing.

Have tested on both CPU & GPU settings. In versions 3.4.3 to 3.0) Same problem occurs.

Tested overnight for 16hrs, and on different models & textures – same problem won’t move past loading screen. Must force quit every time!

 

Thank you

 



    2 replies

    Ussnorway7605025
    Ussnorway7605025
    Legend
    September 12, 2021

    is Dimension detecting your Gpu?

    test 1 - do a rendor without matching the background on that cone... does it work?

     

    test 2 - try temp removing the "gpu-sniffer-core" and test again

    https://community.adobe.com/t5/dimension-discussions/dimension-not-starting-quot-minimum-open-gl-version-quot/td-p/11560629

     

    if its not your Gpu then it must be a permission issue but one thing at a time

      C
      CasinoDesignAuthor
      Participant
      September 13, 2021

      Thanks Ussnorway,

      Yes, Dimension detects GUP.

      Test: 1: Output render without matching background works fine.

      Test: 2: deleted ‘gpu-sniffer-core’ I’m able again to out render without matching.

      However, still the same issue as before, still hangs on 'match image'/ok action.

       

      I’ll set what I can find out about permissions.

       

      Thanks for your help.

       

      Ussnorway7605025
      Ussnorway7605025
      Legend
      September 10, 2021

      I'd say the system is not allowing access to your temp folder... I can see you didn't save the Dn file before trying to rendor and that would be the best thing to test next

      • make a new folder in a place outside the C programs folder like D; tests for example
      • start a new Dimension scene and save that Dn file to the folder
      • then place a default image from the basic list and try to match it
      C
      CasinoDesignAuthor
      Participant
      September 12, 2021

      Hi Ussnorway, thanks for the info/reply. 

      I tried this on two diffenet drives D, E. Unfortinuly the same issue happens. 

       

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