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Denys Myts
Denys Myts
Participating Frequently
Apr 3, 2023 6:55 AM UTC
Question

Dimension ver 3.4.8 dont work

Hello, Dimension is not working. I click to create a new document and there is a constant download, then it stops working. System Settings Windows 10 latest update, 12th Gen Intel(R) Core(TM) i5-12450H processor, 32Ghz RAM, RTX 3050ti graphics card

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5 replies

Adobe Employee
AEllard
Adobe Employee
Apr 10, 2023 4:45 PM UTC

Hi @Denys Myts!

Are you still experiencing this issue in Dimension 3.4.9?

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Denys Myts
Denys MytsAuthor
Participating Frequently
Apr 10, 2023 10:59 PM UTC

Hello, after the last update everything is working so far. But sometimes the same problem still happens. I noticed that when the system is rebooted, the program works again.

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Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Apr 3, 2023 7:04 PM UTC

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

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Denys Myts
Denys MytsAuthor
Participating Frequently
Apr 3, 2023 8:31 PM UTC

The problem is not in downloading and installing, but in the operation of the program itself. The home screen opens, but as soon as I click create a new document or open a file, it immediately freezes and loads endlessly

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Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity Expert
Community Expert
Apr 4, 2023 6:56 PM UTC

Sure . but it can be also not correct installation issue. Some users report that it help to correct some issues. Thx.

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