Dimension ver 3.4.8 dont work

Forum|Forum|2 years ago
April 3, 2023
2 replies
554 views

Hello, Dimension is not working. I click to create a new document and there is a constant download, then it stops working. System Settings Windows 10 latest update, 12th Gen Intel(R) Core(TM) i5-12450H processor, 32Ghz RAM, RTX 3050ti graphics card

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A

AEllard

Adobe Employee

Hi @Denys Myts!

Are you still experiencing this issue in Dimension 3.4.9?

Denys MytsAuthor

Participating Frequently

Hello, after the last update everything is working so far. But sometimes the same problem still happens. I noticed that when the system is rebooted, the program works again.

Ares Hovhannesyan

Community Expert

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Denys MytsAuthor

Participating Frequently

The problem is not in downloading and installing, but in the operation of the program itself. The home screen opens, but as soon as I click create a new document or open a file, it immediately freezes and loads endlessly

Ares Hovhannesyan

Community Expert

Sure . but it can be also not correct installation issue. Some users report that it help to correct some issues. Thx.

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