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freelance2020
freelance2020
Participant
October 25, 2017
Answered

Dimensions CC Quits on open

  • October 25, 2017
  • 1 reply
  • 431 views

Hi,

I have an iMac 27' (5K) 2014 - 4GHz i7, 16GB RAM, AMD Radeon R9 M290X 2048MB

Running 10.11.6 El Capitan

Just updated to Dimensions CC and it instantly crashes when I try to launch it.

I have gone through the process of uninstalling and re-installing it, I have also run the adobe cleaner tool.

But the issue still perists. Adobe support told me they cannot help and have told me to post my issue here in the forums.

Any help to try and get this working would be much appreciated.

Thanks.

    This topic has been closed for replies.
    Correct answer JeanetteMathews

    Hello!  The forums don't have a way to gather files, so please submit a report here:  Adobe Dimension CC Feedback Portal  and attach your log files.  As much of the following logs as exist will be very helpful.  Some logs may not exist depending on the type of crash.  Please include your full system specs as well for reference.

    Application Logs

    DimensionGPUProfiler.log

    Dimension.log

    Mac:  ~/Library/Logs/Adobe/

    Win:  ~\username\appdata\local\Adobe\Dimension\


    Crash Logs
    Mac:  ~/Library/Logs/DiagnosticReports/
    Win:  %LOCALAPPDATA%\CrashDumps

    1 reply

    JeanetteMathews
    Adobe Employee
    JeanetteMathewsCorrect answer
    Adobe Employee
    October 25, 2017

    Hello!  The forums don't have a way to gather files, so please submit a report here:  Adobe Dimension CC Feedback Portal  and attach your log files.  As much of the following logs as exist will be very helpful.  Some logs may not exist depending on the type of crash.  Please include your full system specs as well for reference.

    Application Logs

    DimensionGPUProfiler.log

    Dimension.log

    Mac:  ~/Library/Logs/Adobe/

    Win:  ~\username\appdata\local\Adobe\Dimension\


    Crash Logs
    Mac:  ~/Library/Logs/DiagnosticReports/
    Win:  %LOCALAPPDATA%\CrashDumps

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