Participant

Question

Dimensions won't close and won't allow my computer to restart.

Forum|Forum|6 years ago
November 6, 2019
3 replies
2210 views

Dimensions won't close and won't allow my computer to restart. I was using dimensions like normal, went to go close the program and it won't close. Not only that, but I cannot turn off my computer or restart it because it says I have to close Dimensions first... which I obviously can't do.

I have the latest mac book and cannot do a hard restart.

CC cloud will also not allow me to do a dimensions update because guess what... you have to close Dimensions first!

Help what do I do?

This topic has been closed for replies.

Ussnorway7605025

Legend

Just to be clear this post is taking about a older, no longer current build of Dimension

Fittall Designs

Participant

I've literally installed Dimensions yesterday onto a new imac and have the same issue today.

Can't forcibly close the app to restart! Also took a day to upload all my old materials!... what's going on with this app!?

Ares Hovhannesyan

Community Expert

Community Expert

Please use https://feedback.adobedimension.com

This is the best place to send bugs for Dn Team.

Participant

samething... I cannot close... not even task manager's force quit works.. Rebooting the computer is the only solution

Ussnorway7605025

Legend

Yes the upgrades are a massive f-up and the result of Adobe bubble A not taking to bubble B

The fix I used was a hard restart then uninstall Dimension and reinstall it i.e upgrades fail but fresh install works