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Participant
Aug 21, 2020 6:22 PM UTC
Question

Dimensions won't create new document/ open document

Hi! I'm having trouble using Dimensions. When I was using the free trial it worked just fine. But now that I've purchased it it wont let me create a new file. The initial window pops up that includes the "create new" and "open" buttons, but when clicking on either button it loads for a long time until eventually quitting. I've tried restarting my computer, using older versions of dimensions, and uninstalling dimensions as well as the creative cloud app all together and redownloading/ installing but nothing seems to work. Assistance would be much appreciated! Thank you!

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9 replies

Participant
Jan 24, 2024 11:06 PM UTC

we have the same issue. and no one bothered their team to answer our problem. mines don't create files hangs during lunching 

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Participant
Nov 22, 2021 2:57 PM UTC

Downloaded Dimensions for the first time ever and having this exact issue (ver. 3.4.4). Please tell me there is other way to fix this besides reinstalling all my suite apps with my personalized settings.

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Participating Frequently
May 6, 2022 11:43 AM UTC

i aslo have sthis issue suddenly

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Participating Frequently
May 6, 2022 11:43 AM UTC

any help aavailble?

did anyone solve this?

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Participant
Nov 3, 2021 3:58 PM UTC

I am currently having this issue. Did you ever get this resolved?

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Ussnorway7605025
Legend
Aug 22, 2020 12:16 AM UTC

this is a known registration issue caused by Adobe not testing their system works before kicking it out the door... your idea to remove the old Dimension is correct but it must be totally removed with the clean up tool before reinstalling again

 

contact the help desk and get them to remote into your Mac if you can't do it yourself mate

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Ares Hovhannesyan
Community Expert
Community Expert
Aug 22, 2020 12:49 PM UTC

Here is link to Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

You can remove only Dimension app from the list of program. 

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Inspiring
Oct 21, 2020 7:46 AM UTC

I have run into this issue today. It's the first day of Adobe MAX 2020. Very surprised. I ran the Creative Cloud Cleaner Tool to remove Dimension and then reinstalled it. The solution does not work. The app is completely non-functional. It's completely frozen on launch. I'm not going to delete my entire Creative Cloud suite and spend hours reinstalling everything and adding back all my preferences and shortcuts. This is unbelievable.

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