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S
Subtrax
Known Participant
February 28, 2022
Question

Grey screen

  • February 28, 2022
  • 3 replies
  • 625 views

All of a sudden Dimension suddenly cuts to a grey screen when I''m in the middle of working on a project. Its just started doing it from 3 days ago. Its very annoying, I can open file and click on save etc, but nothing happens I have to force quit Dimension.

    3 replies

    J
    Justin2933350612u3
    Participating Frequently
    August 26, 2025

    Yep same here. You know how many hours of work this repeative error has lost? Among other crashes Dimension does? Un-install, Re-install? Pretty basic troubleshooting. 2023 MBP

    Ussnorway7605025
    Ussnorway7605025
    Legend
    March 1, 2022

    looks like the Gpu has failed but its more likely software than actual hardware... have you perhaps got a eGpu you can temp plug in?

    S
    SubtraxAuthor
    Known Participant
    March 2, 2022

    I don't have an eGPu. It never used to do this, it's just started happening in the last month. I've been using Dimension since early versions with no problem. It just seems to be so random.

    Alexandre Becquet
    Community Expert
    Alexandre BecquetCommunity Expert
    Community Expert
    March 1, 2022

    Hello, can you tell us more about your computer ? CPU, GPU, OS ...

    Have you trying to uninstall and re install Dimension ?

    If the first solution doesn't work you can Try Adobe Creative Cloud Cleaner Tool : https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

    The Adobe Creative Cloud Cleaner tool is intended for advanced computer users and can fix many common problems (such as removing old Adobe software, cleaning corrupt installation files, and fixing your host files to establish a connection with Adobe servers).



    Let us know if it work.

    S
    SubtraxAuthor
    Known Participant
    March 1, 2022

    Hi I have tried uninstalling and still same problem.

    My spec:

    Apple iMac Retina 5K 27 inch 2020

    3.8Ghz 8-core intel Core 7

    72GB Ram

    AMD Radeon pro 5500 XT 8GB

    macOS Big Sur

    S
    SubtraxAuthor
    Known Participant
    March 2, 2022

    I have also used the cleaner tool restarted mac re-insatlled and still does it randomly. I have some crazy deadlines coming up and need to get this sorted. Is there a log that can be looked at the next time it happens?

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