How do I get my Dimension Disc Space back after closing the app?

5 replies
1001 views
Translate

Every time I open Dimension, I immediately lose several GB. When I close the app, I never get that space back. Yet when I try disc cleanup, it also doesn't return the space. There is no folder I can find that holds Dimension cache and no topic I can find that mentions it.

How do I get this space back?

This topic is closed to new replies. Start a new post to keep the conversation going.

YesIAmDwightCorrect answer

Inspiring

After speaking with Adobe support, they said they would investigate this as they have never heard of it happening. I then did some deep digging into my AppData/Local folder and found an obscenely large folder that had been created on the date of the issue. The folder was called "FelixDCXAppID" and had 20+ GB inside of undecypherable files. I looked up the file on Google and found one post in English. The post cited Adobe as the culprit with Adobe support still investigating its origins. I deleted it. Dimension now runs smoothly.

Wild.

YesIAmDwightAuthorCorrect answer

Inspiring

After speaking with Adobe support, they said they would investigate this as they have never heard of it happening. I then did some deep digging into my AppData/Local folder and found an obscenely large folder that had been created on the date of the issue. The folder was called "FelixDCXAppID" and had 20+ GB inside of undecypherable files. I looked up the file on Google and found one post in English. The post cited Adobe as the culprit with Adobe support still investigating its origins. I deleted it. Dimension now runs smoothly.

Wild.

Translate

Ussnorway7605025

Legend

step 1 = restart the system ... if your space comes back then it was temp Ram being used which would mean the system is using harddrive space as a stop gap

if its not temp Ram then try the cleaner next

Translate

YesIAmDwightAuthor

Inspiring

Did both. Didn't work.

Translate

Ares Hovhannesyan

Community Expert

Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

Translate

YesIAmDwightAuthor

Inspiring

All this did was uninstall the program. Where in my post did I say I wanted to do that?

I'm trying to remove whatever temporary data is clogging up 20+ gigs of my space from collective reboots of the software. If I wanted to uninstall the software, I would have done that already. Instead, this cleaner removed the app but still didn't remove the invisible data. Where the heck is Adobe hiding it and how do I get it back and why on Earth would it be hidden in the first place?

Translate

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.