Skip to main content
Known Participant
October 24, 2019
Answered

How to fix the blank grey screen?

  • October 24, 2019
  • 6 replies
  • 9259 views

I have opened up Adobe Dimensions to try it out and have both tried to go through the tutorial and try things out myself. But no matter what action I do the center area where the module should be displaying stays a blank grey no matter what models I drag in, what I change the materials to or how I change the camera view. I have even tried to render a single model with just the default material and the rendering has stayed in trying to calculate/estimate.

 

How do I go about fixing this? I am running other Adobe apps on my computer (Photoshop, Illustrator, Premiere etc) and these run fine so surely rendering a simple 3D cylinder isn't enough to bring my machine to its knees, there must be a setting I can change to make it display correctly.

 

Look forward to some advice, thank you.

    Correct answer mostafa omar mahmoud

    I fixed mine through NVIDIA settings GT540M, hope this help

    6 replies

    Participant
    May 29, 2025

    I have the same issue excpet on my mac how do i fix this issue for mac?

    ArlindoCodinha
    Inspiring
    June 17, 2021

    I have the same problem with adobe Dimension 3.4.2. iMac 2019. Big Sur.

    mostafa omar mahmoudCorrect answer
    Participant
    March 11, 2021

    I fixed mine through NVIDIA settings GT540M, hope this help

    Ussnorway7605025
    Legend
    November 24, 2019

    in a nutshell, the team makes changes to the build all the time and that means this issue will not be fixed because it can keep coming back around... if we don't keep reporting it as it comes back around then the team will be unaware that it is still an issue

     

    a gray screen = Dimension has failed to load everything it needs to run correct; that could be because your system is not up to the min standard, that some software [such as antivirus] is blocking it, that the os itself is blocking it or that parts of the system are being used by something else so Dimension doesn't have them when it needs to

     

    to be clear, I have no control over the uservoice system and imo its part of the Adobe bubble problem

    Known Participant
    November 24, 2019

    Thank you for the update Ussnorway. I have noticed that the issue was marked as completed way back in 2018, is it possible that it has not been resolved yet because of this? Should it be reopened?

    Ussnorway7605025
    Legend
    October 25, 2019

    please post your system specs... and yes it does sound as if this is a hardware issue

    Known Participant
    November 4, 2019

    Windows 10
    i5, 8GB Ram, 1.6GHz