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10 replies

Participant
Aug 2, 2024 7:40 PM UTC

Hello!  I was also experiencing this issue. I was using a UV map to generate a JPG file, but the same error message pops up.

Are JPGs no longer compatible?

 

I was using a texture grid from the generated UV PSD file.

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JMathews
Community Manager
Community Manager
Jul 29, 2024 9:07 PM UTC

Please attach the file you are trying to add as a decal and your Dimension log (you can get this from the Help > Get logs menu)

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Adobe Principal Product Manager, 3D & Immersive
marina14215263
Participating Frequently
Aug 1, 2024 1:07 PM UTC

HELP!  not png(

 

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Ares Hovhannesyan
Community Expert
Community Expert
Aug 1, 2024 4:18 PM UTC

As @JMathews ask, please share your image file that you want to place on the object.

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Ares Hovhannesyan
Community Expert
Community Expert
Jul 29, 2024 7:32 PM UTC

What type file is your decal?

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