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tvshrine
Participating Frequently
November 7, 2017
Answered

Incompatable...this is a different issue than most

  • November 7, 2017
  • 2 replies
  • 1720 views

I've read some other posts about incompatibility with Dimension working  on certain systems but I don't have a mac and my system is identical to my boss and he was able to install and run it.  I get an error message stating my system doesn't meet the system requirements but I've checked best I can and this system meets the requirements on the requirements page of the software.  Is there another issue that could cause this?

BTW the FAQ and Help link for this forum does not work.

Win 10 Pro

AMD FX 8-core Processor 3.10 GHz

16GB ram

64-bit Operating System

ATI Radeon 3000 Graphics

Thanks

    This topic has been closed for replies.
    Correct answer JeanetteMathews

    In our next planned update we are removing system requirements as a blocking factor.  We are testing that version now and you're welcome to join the Dimension CC Prerelease to get early access to that build and try it out.

    2 replies

    parthvyas22111
    Community Manager
    parthvyas22111Community Manager
    Community Manager
    November 7, 2017

    Hi

    I would request you to please update the Graphic card drivers and then add Dimension CC in advance control of AMD control panel to run with High Performance GPU.

    Regards

    T
    tvshrineAuthor
    Participating Frequently
    November 7, 2017

    I have tried to update the drivers but windows says I have the most current drivers.  I don't know how to "add Dimension CC in advance control of AMD control panel to run with High Performance GPU"

    parthvyas22111
    Community Manager
    parthvyas22111Community Manager
    Community Manager
    November 7, 2017

    Please use this link to check for updates related to AMD GPU AMD Driver Autodetect  and then use this link to add application in GPU advance control How to Configure Laptop Switchable Graphics | Community

    parthvyas22111
    Community Manager
    parthvyas22111Community Manager
    Community Manager
    November 7, 2017

    Hi

    Thank you for posting query on forums.

    It might be due to low free available RAM supplied to Dimension CC or could be due to VRAM issue.

    I would request you to please share the Dimension CC logs from the below mentioned location from you machine

    C:\Users\<username>\AppData\Local\Adobe\Dimension

    Regards

    T
    tvshrineAuthor
    Participating Frequently
    November 7, 2017

    Thank you for your response.   I can't find where to attach a file to a post so I've copied it below.  I also have the GPU profiler log as well. Let me know if you need that one too.

    ---

    Edited by Moderator:  Please do not copy/paste log content to the forums as it makes posts long and difficult to navigate.  You may send logs via a file transfer system of your choice such as CC Files, Google Drive, Dropbox, etc.

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