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Patricia36620866uknv
Participant
Dec 9, 2024 9:58 AM UTC
Answered

issue importing an .obj file

Hello there ! 

I have an issue with importing 3D models.

A customer has sent me a .obj file, and after getting the UV windows and the marials, Dimension tells me it's impossible to import, and to refer to the right type of file supported.

 

I can't figure out what's happening, since I can open it in the 3D view in Windows 11....

 

Can someone help me with that please ?

 

Thanks in advance for your replies !

 

Have a nice day !

Patricia

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Ares Hovhannesyan
Ares HovhannesyanCorrect answer
Community Expert
Dec 9, 2024 4:31 PM UTC

The problem can be in the structure of meshes (polygonal or triangle) for your object. Generating UV's can't be a reason. If it possible try to get another format. Also you can try Adobe 3D Substance Painter if you have subscription for Adobe 3D Substance plan.

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2 replies

Ares Hovhannesyan
Community Expert
Ares HovhannesyanCommunity ExpertCorrect answer
Community Expert
Dec 9, 2024 4:31 PM UTC

The problem can be in the structure of meshes (polygonal or triangle) for your object. Generating UV's can't be a reason. If it possible try to get another format. Also you can try Adobe 3D Substance Painter if you have subscription for Adobe 3D Substance plan.

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Patricia36620866uknvAuthor
Participant
Dec 10, 2024 7:19 AM UTC

Hello Ares

 

Thank you so much for your help, I'll try to get another format to check if it works then.

 

Have a nice day !

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