No Starter Assets

Forum|Forum|1 year ago
March 15, 2024
1 reply
591 views

Hello! I just recently installed Adobe Dimensions, and I seem to have no starter assets in my library. I've tried reinstalling the app and using a previous version, but it still doesn't seem to solve my issue. Is there any way to fix this? I have no idea if this is an issue with my laptop or an issue with the app itself. Thank you.

Here's how it looks for reference:

Here's my device specs if it matters:

Processor: AMD Ryzen 5 4600H with Radeon Graphics 3.00 GHz

RAM: 8.00 GB (7.37 GB usable)

This topic has been closed for replies.

Ares Hovhannesyan

Community Expert

It's not system or OS , hardware problem. Try Use the Creative Cloud Cleaner Tool to solve installation issues
https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

P

PEMB02Author

Participant

Hi! I used the Creative Cloud Tool and reinstalled Dimension, but I still don't have any starter assets.

Ares Hovhannesyan

Community Expert

Here are some methods that may be can help.

Check Compatibility Settings:

Right-click on the Adobe Dimension executable (exe) file.
Choose Properties.
Go to the Compatibility tab.
Click “Run compatibility troubleshooter”.
Follow any prompts and test the package. This process has resolved loading issues for some users ².

Clear Cache and Preferences:

Sometimes corrupted cache or preferences can cause issues. Try clearing them:
- Close Adobe Dimension.
- Navigate to the following folder:
  - Windows: C:\Users\<username>\AppData\Local\Adobe\Dimension CC
  - macOS: /Users/<username>/Library/Application Support/Adobe/Dimension CC
- Delete the “Cache” and “Preferences” folders.
- Restart Adobe Dimension and check if the assets load.

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