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Participant
November 27, 2021
Question

Problem launching Adobe Dimension / Problema al iniciar Adobe Dimension

  • November 27, 2021
  • 2 replies
  • 538 views

Al iniciar el programa la ventana aparece en negro sin ningun botón. En Creative Cloud me dice que Dimension es compatible con mi equipo. Ya re instale el programa 2 veces sin cambios. Estas son las especificaciones de mi equipo:

Procesador Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz 2.60 GHz

Placa de video integrada: Intel(R) HD Graphics 520

Placa de video dedicada: AMD Radeon (TM) R7 M340
RAM instalada 8,00 GB (7,89 GB utilizable)
Tipo de sistema Sistema operativo de 64 bits, procesador x64

 

When starting the program the window appears black without any button. In Creative Cloud it tells me that Dimension is compatible with my computer. I already reinstalled the program 2 times without changes. These are the specifications of my equipment:

Processor Intel (R) Core (TM) i7-6500U CPU @ 2.50GHz 2.60 GHz

Integrated video card: Intel (R) HD Graphics 520

Dedicated video card: AMD Radeon (TM) R7 M340
RAM installed 8.00 GB (7.89 GB usable)
System type 64-bit operating system, x64 processor

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2 replies

Participant
May 7, 2024

hola, pudiste resolverlo?????

 

Ussnorway7605025
Legend
November 28, 2021

Dimension needs a real Gpu and will not work on an integrated graphics unit... the Radeon M340 is 2015 so I would look for a new system