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Participant
Nov 1, 2024 12:30 AM UTC
Question

Ray trace having error!

Ray trace having error!

 

When I am using real time, it  shows the artwork, but when i start using the Ray Trace, the graphic disappears on the 3d. Does anyone experience this problem?

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5 replies

Ares Hovhannesyan
Community Expert
Community Expert
Nov 1, 2024 5:28 PM UTC

Not shure but that can be a memory lack that depends on complexity of file.

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jerson_JBAuthor
Participant
Nov 1, 2024 5:34 PM UTC

Thank you, This is my specs

AMD Ryzen Threadripper PRO 3955WX 16-Cores 3.90 GHz

64.0 GB Memory

Nvdia Quadro RTX 8000

 

but i tried it in old version of Dimension it works and doesn't have this issue

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Ares Hovhannesyan
Community Expert
Community Expert
Nov 1, 2024 5:40 PM UTC

That can be. Please check Adobe Dimension 4.0 is now available! - Adobe Community - 14762155

New Dn has a new engine like Adobe Substance Stager 3D

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