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NickGirling
Participant
October 25, 2022
Answered

Shadow is different from Mac to PC Adobe Dimension

  • October 25, 2022
  • 2 replies
  • 199 views

I have a custom environment lighting effect in my Adobe Dimension file. The image is of a cup. When I save the file and then move to a PC environment, the lighting at the bottom of the object changes and adds a shadow to the lower part of the cup. Not the base shadow, but a blended shadow at the bottom on the cup which is not present in Mac view.

I have checked the file on both Mac and PC and there are no differences in preferences or in the lighting settings.

The only thing I can think is that PC does not use suffix on the end of file names and the custom lighting might not be recognised. I tested this and made a custom light which was completely white. I was surprised to see that it did update on both the mac version and the PC version - the shadow was still only present on the PC version. Note that again, I am not talking about the opacity of the shadow under the 3D object - but on the surface of the object. Possibly a glitch.

This topic has been closed for replies.
Correct answer NickGirling

SOLVED:

It looks like a glitch.

So on the Mac, when Ground Plane in Environment Lighting is switched on, there is no change to the image.

When I open the file on another machine, the Ground Plane has a lighting impact and adds the shadowing.

So by switching ground plane off, on the PC, the shadow that I don't want there is gone.

 

The Mac shows no change to either the preview or render when ground plane is on.

The PC and the (Mac 2) originally by default showed the ground plane as a shadow.

 

Some kind of glitch me thinks.

 

thanks for your time.

2 replies

Ussnorway7605025
Ussnorway7605025
Legend
October 25, 2022

yes the Pc view is the correct one

before getting too upset remember these are preview images not rendored and only your Cpu is doing any work

when you rendor the image Dimension should then engage your Gpu which is why Pc systems are better than Mac for 3D work and also why Adobe dropped the app

p.s, as Ares points out the inportant question is what Gpu the Pc has to work with [matters more on Pc, less on Mac]

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    October 25, 2022

    What type of GPU you have on Mac and PC?

      N
      NickGirlingAuthor
      Participant
      October 25, 2022

      Yes, initially i was thinkin ga Mac Versus PC thing.

      Mac Graphics Card: Radeon Pro Vega 56 8 GB

      Memory: 64 GB 2666 MHz DDR4

      Processor: 3.2GHz-8-Core Intel Xeon W

       

      PC Processor: 12th Gen intel (R) Core (TM) 17-12700K 3.60 GHZ

      Graphics Card: NVIDIA GenForce RTX 3070

       

      But, I actually now am thinking it is something else rather than the battle between Mac and PC.

      The same file was opened on another Mac(2nd Mac) and the issue was present there but not on the first Mac(Mac 1).

      I made some adjustments and resaved the file as it might have been a network syncing thing and it might have looked like the same file.

      I saved a new version with new file name and the issue was now resolved on (Mac 2). But the shadowing was still present on the PC with the new file.

      So, remember, the issue did occur on Mac2 temporarily until I recreated the file and opened it on Mac2.. So this is not a Mac versus PC thing IMO. Both Macs have the same Graphics Card and processor.

      I did a full render and the shadow still appears on PC render and not on Mac Render.

      I can't seem to get rid of the cosmetic shadow on the PC version.

       

       

      N
      NickGirlingAuthorCorrect answer
      Participant
      October 25, 2022

      SOLVED:

      It looks like a glitch.

      So on the Mac, when Ground Plane in Environment Lighting is switched on, there is no change to the image.

      When I open the file on another machine, the Ground Plane has a lighting impact and adds the shadowing.

      So by switching ground plane off, on the PC, the shadow that I don't want there is gone.

       

      The Mac shows no change to either the preview or render when ground plane is on.

      The PC and the (Mac 2) originally by default showed the ground plane as a shadow.

       

      Some kind of glitch me thinks.

       

      thanks for your time.

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