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M
mikeb99657297
Participant
July 26, 2021
Answered

There has been a problem causing the application to stop working properly.

  • July 26, 2021
  • 3 replies
  • 740 views

Hi everyone,

 

sundely have this problem when I open a dn File:

"There has been a problem causing the application to stop working properly."

 

It just happen with this file and I tried on different computers … its sad because I worked 8 hours an this project.

 

Thank you!

 

Mike

This topic has been closed for replies.
Correct answer arekj88766134

Hi,
try to create a new empty document and import the file that you created earlier ... I had it with the 8Gb file, it did not open, but after importing to a new document it did. After importing, I suggest that you immediately reduce the size of the object.
If you have a complex project with many objects, I exported each of them (Ctrl + E) to GLB. Remember the XYZ coordinates when exporting objects. Then I created a new document and I applied already reduced GLB objects and saved them to the new scenery ...

3 replies

R
Roy 3D
Participant
July 29, 2021

Crazy! I have the same problem, and they Said they Never heard about this before. In my case the Situation has been escalated. My Mac had problems with the software cause of the dimension that damaged the graphic card.

for more then a week they been saying they will call back. And every day again the same story, they are not returning calls. I'm in amiddle of a huge project and I'm basically stuck because of them.

I'm an industrial designer and I had been searching for an app that will be easy for Mac. I will definitely not put my trust again in dimension.

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    July 26, 2021

    Open it with any other 3d app and reexport it. Then Import in Dn.

      A
      arekj88766134Correct answer
      Inspiring
      July 26, 2021

      Hi,
      try to create a new empty document and import the file that you created earlier ... I had it with the 8Gb file, it did not open, but after importing to a new document it did. After importing, I suggest that you immediately reduce the size of the object.
      If you have a complex project with many objects, I exported each of them (Ctrl + E) to GLB. Remember the XYZ coordinates when exporting objects. Then I created a new document and I applied already reduced GLB objects and saved them to the new scenery ...

        M
        mikeb99657297Author
        Participant
        July 29, 2021

        Thank you so much! That worked!

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