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nathaniel_young
Participant
February 27, 2023
Answered

Unable to import model Error

  • February 27, 2023
  • 23 replies
  • 20489 views

Out of nowhere Dimenions is giving me an 'Unable to import model' error for any OBJ I attempt to import. Inititally I was thinking it was an issue with a new model I downloaded, but I'm receiving the same error with all OBJ files I've previously imported into Dimensions. I've tried a fresh install, as well as previous versions. Not sure what to do next.

 

System:

Windows 10 Pro Ver 21H2

AMD Ryzen 7 3700X

32BG RAM

GeForce GTX 1660 Ti

    Correct answer AEllard

    Thank you for letting us know about this issue! The .obj file and Adobe Stock 3D assets import error has been fixed in the latest version of Dimension v3.4.9.

    23 replies

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    BethMWBrewing
    Participant
    March 13, 2023

    Having the same exact 'Unable to import model' for a ton of objects (seemingly random which objects work and which ones cause the error). I updated Dimension today to 3.4.8,  and the error started happening right after that update, I was not running into this issue at all previously. 

      A
      Alex28873221at06
      Participant
      March 14, 2023

      Hi, here having the same issue, I cannot import any of my adobe stock models. 

        N
        NineLocks
        Participant
        March 13, 2023

        I'm having precisely the same issue - worked fine last week, but now, no matter what I attempt to import (including adobe starter assets) I get an unsupported model error. I have Uninstalled Dimensions and re-installed twice to no avail. 

         

        Apple M1 Max

        64 GB

        13.2.1

          W
          wael28849652xeu4
          Participant
          March 13, 2023

          I'm also facing the same problem with Adobe Dimension, it was working fine two days ago, now i cannot import any model although all are downloaded from Adobe stock (old ones, new ones, even the ones i already used...) any assistance would be great. 

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            NineLocks
            Participant
            March 13, 2023

            Just as an FYI - I uninstalled and moved to an older version (3.4.6), and things are working fine again. Not the ideal solution, but I have some functionality back. The other workaround that I found was to open a scene that had the asset I was trying to import - delete everything but the model I was looking for and Save As a new file - for some reason, even on the current version of Dimension, that was giving me errors, it would still let me import that save as file as long as it was saved as a .dn. Who knows - I feel like the latest update is playing with things - I have also been getting a considerable amount of crashes and hangs recently - something that was never an issue in the past. 

              Ussnorway7605025
              Ussnorway7605025
              Legend
              February 28, 2023

              share the model please but understand that Obj has dozens of different types... normally wavefront obj is a safe bet

              when you say it worked before... you imported a Obj file and then exported it from Dimension as what Obj, Dn etc or you now can't import that same file?

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