Unable to import Model - error message on licensed model

Question

I licensed a model of a french door (link to the item below) but when I try to import it into Adobe Dimension I get the following message (after that given as the title of this post):

"To help diagnose the issue, please describe the issue on the forum and attach any files to help troubleshoot"

- Nothing much extra to describe. Other models import without problem. I purchased this as supposedly 'optimised for Dimension' yet although I see the Model in my library (left hand panel under assets), when I try to use it the error message appears. Same message when I try to import it drecly from my downloads folder. There is not enough information provided to me, to allow me to provide more here.

https://stock.adobe.com/uk/3d-assets/french-door/219873476?prev_url=detail

JMathews · Answer

Thank you @deborahh84187304 for reporting the issue. I have reached out to my colleague on the Adobe Stock 3D team to get the file and will test it immediately.

We had to make some changes to our importers to resolve some security issues and there are some Stock models that no longer import because of this. I will follow up with them and our team on the best way to resolve the issue so these models can be used again.

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