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Guillermo251976558ez6
Participant
March 4, 2024
Question

Unable to open document

  • March 4, 2024
  • 2 replies
  • 311 views

having an issue with a project that suddenly I'm unable to open and requires me to provide 'logs' (attached). I have delt with in the past with 2 other projects that i would love to access again, will there ever be an update for this issue?

 

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2 replies

Frederik245
Frederik245
Participating Frequently
March 8, 2024

Ares response is good advice, regarding rolling back to previous version. I had been using Dimension with no problems on version 3.4.10 (Windows 11) and after upgrading to the latest version 3.4.11 could not open projects. Going back to the previous version 3.4.10 was the solution. I hope that Adobe can see these messages and act !

    Ares Hovhannesyan
    Community Expert
    Ares HovhannesyanCommunity Expert
    Community Expert
    March 5, 2024

    If you have Adobe Substance 3D Stager try to open it in Stager. Or roll back previous version of Dimension and try. 

    G
    Guillermo251976558ez6Author
    Participant
    March 6, 2024

    Tried Stager and that didn't work, but thank you for you second solution, will try that as well, thank you

     

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